Frequently Asked Questions and Policies

How far in advance can I book a party?  Parties can be booked a minimum of 4-6 weeks prior in order to assure availability of date and services.  Due to the planning process, we will not accept requests for party dates that are not 4 weeks in advance.  The party contract must be returned and (non-refundable) $50 deposit made within 72 hours of email delivery.  We will not hold a date/time without receipt of contract and party deposit; balance and confirmed guest list is due 2 weeks before party. 

What is the cancellation policy?  We will make every attempt to hold your event within a 2 week timeframe if the party must be cancelled due to illness or inclement weather.  Your (non-refundable) $50 deposit can be moved to secure the new date without penalty.  If a second postponement is required, there will be a 2^nd deposit required.

What is the refund policy?  Requests for refund (less non-refundable $50 deposit) are credited back to the appropriate cc/debit card.  It may take 3-5 business days to receive the issued credit.  The deadlines to request a refund are the following:

10 days prior to party date = 60% refunded

7 days prior to party date = 40% refunded

5 days prior to party date = 20% refunded

3 days prior to party date = 10% refunded

 

Is there a minimum or maximum guest requirement?  To book a spa party at your home/venue, there is a minimum guest requirement of 4 guests (not including queen/princess of honor); the maximum is 20. You must be 18 years or older to request and pay for spa services.

Service Areas: Spa Queen 4 a Day Mobile Parties serves the metropolitan Columbia area and surrounding areas within a 35 mile radius; $1/mile for areas outside of radius.   Home visits:  Home visits are limited to women, with the occasional exception to provide services to the spouse, relative or very close friend of established clients.

How long will the party last?  Depending on the number of guests receiving services; generally parties last 2-4 hours.  Our pre-party setup and post-party breakdown takes approximately 1 hour total to complete and is not figured into the party service time.  We will arrive 45 minutes prior to setup service stations.  Guests who arrive late will be worked in as time allows, however, we can not wait for their arrival and will continue to work on the guests that are in attendance.  Services are limited to the guest list submitted two weeks prior in order to accommodate for any extra supplies/time we will need to set aside during the event.  If guest chooses to include an Add On service less than 2 weeks prior to or during the SPA Party, we will do our best to accommodate their request.  Cash payment will be required. 

What if one of my RSVP’s can’t make the party?  Am I still charged for them?  Parties are charged based on the total number of guests booked to receive services.  If a RSVP’d guest is unable to attend, it is the hostess’ responsibility to find someone else who is willing to take their spot.  No refund is given.

Can additional guests get services at the party?  Guests that were not previously RSVP’d can not receive services during the party, unless a situation arises where a RSVP’d guest can not attend.

Do you offer catering?  Food and beverages are the responsibility of the hostess, if desired.  When planning a menu, we suggest light finger food and vegetables; alcohol and soft drink consumption to a minimum.

Do you cut cuticles or use pedicure tubs? SC State Board of Cosmetology statutes prohibit nail services involving cutting (nail clippers, cuticle clippers) of nails or skin (callous cutters) outside of a salon location unless services are being provided to an invalid.  For safety and sanitation purposes, we do not trim nails with nail clippers, but instead shorten their length with disposable nail files.  To remove the cuticle (dead skin) from the nail bed, we gently use disposable buffer blocks.  All implements and tools (cotton rounds, buffer blocks, nail files, etc.) are packaged individually for client kits.  All used implements/tools that are sanitizable/disinfect able are returned to the client as their personal maintenance kit.

Medical Conditions:  If you have a medical condition that may be worsened by, interfere with, or impact your service, please consult with your doctor before requesting a service.  In addition, please let your spa service provider know in advance if you have any injury, medical condition or other issue that concerns you or may be inconsistent with having a spa treatment.  If the spa service provider learns that you have an injury, open sore, cut, lesion, skin or nail infection, or some other medical condition that could be exacerbated by the spa treatment, the spa service provider  may refuse or terminate your treatment with no refund to you.  So, please let us know in advance of any possible condition, injury or issue. 

Massage Modesty:  The massage therapist will ensure your privacy throughout the spa experience.  You may disrobe to whatever level is most comfortable for you such as underwear, a bathing suit or nothing at all.  After setting up the massage table, the massage therapist will leave the room to give you privacy as you get on the table and cover yourself with the top sheet.  Throughout the massage, the massage therapist will employ professional draping techniques to ensure your privacy.  At the end of the massage, the massage therapist will again leave the room allowing you to get off the table and put on your robe or clothes.

Gratuities:  If you enjoyed your experience, it is customary, but entirely discretionary, to provide 15-20% cash gratuity to your spa therapist for services

Open Communication:  To ensure that you receive the finest service, please inform your therapist about your expectations, personal preferences or possible concerns.

Mothers-to-Be:  We require that you first consult with your doctor before booking service.